Systematic Literature Review: ‘Role of Listeners club in a Humanitarian Crisis situation' A Case study of Rohingya Camps, Bangladesh

Abstract

Humanitarian emergencies, such as pandemics and natural disasters, have repeatedly exposed global vulnerabilities. While governments and non-governmental organizations (NGOs) play critical roles in mitigating these crises, access to timely and accurate information is paramount. Such information enables affected communities to benefit from the assistance provided by humanitarian workers effectively.The 2017 Rohingya crisis is a significant example of such an emergency. Forced to flee persecution, over one million Rohingya people now reside in Cox’s Bazar, Bangladesh, home to the world’s largest and most densely populated refugee camps. Despite the efforts of donor organizations, the community remains dependent on external aid and continues to face multiple challenges. Effective communication is essential in this context to inform individuals about available assistance, ensure security, and dispel harmful rumours.This study employs a Systematic Literature Review to examine the role and significance of ‘listener' s clubs in disseminating information and countering misinformation within Rohingya refugee camps. Drawing on frameworks such as the Two-Step Flow Model, and the KAP Model and Humanitarian Communication model, the research explores the nature, impact, and relevance of listeners' clubs during various phases of the humanitarian emergency.